Shipping Policy

At 7Days.lk, we are committed to providing our customers with fast and reliable shipping services. Please take a moment to read our shipping policy for a better understanding of how our shipping process works.

1. Shipping Locations

• We currently offer shipping within Sri Lanka only. We deliver to all major cities and towns across the country.

2. Order Processing Time

• Once an order is placed and payment is confirmed, it will be processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Methods and Charges

• We use trusted courier partners to deliver all orders. Shipping charges depend on the size, weight, and destination of the items in your order. The shipping cost will be calculated and displayed at checkout before payment.
• Free shipping offers may be available during special promotions.

4. Estimated Delivery Time

• Delivery times vary based on the shipping location:
  • Major Cities: 2-3 business days
  • Other Areas: 4-5 business days
• Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number. You can use this number to track the status of your delivery.

6. Delivery Issues

• If your order is delayed or you experience any issues with the delivery, please contact our customer support team immediately. We will do our best to resolve the issue as quickly as possible.

7. Changes to Shipping Information

• If you need to change your shipping address, please contact us immediately. We will attempt to update your shipping details before your order is dispatched. Once the order has been shipped, changes may not be possible.

8. International Shipping

• We currently only ship within Sri Lanka and do not offer international shipping.

9. Signature on Delivery

• Some orders may require a signature upon delivery for security purposes, especially high-value items.

10. Delivery Confirmation

• Our courier partners will attempt to deliver your order to the address provided. If no one is available to accept the package, the courier will leave a notice and attempt redelivery.

If you have any questions or need assistance with shipping, feel free to contact us at info@7days.lk or call +94 777 55 6652. We are happy to assist you!