Refund and Returns Policy

At 7Days.lk, we strive to provide the best shopping experience for our customers. If for any reason you’re not completely satisfied with your purchase, we offer a simple and clear Refund and Return Policy to ensure your satisfaction.

1. Returns

• Eligibility for Return:
  You may return an item within 7 days of receiving it, provided the product is in its original condition, unused, and in the original packaging. The item should not be damaged, altered, or tampered with in any way.
• Non-Returnable Items:
  Certain items are non-returnable, including:
  • Perishable goods
  • Personalized or customized products
  • Underwear or swimwear (for hygiene reasons)
  • Opened electronics or items that cannot be resold due to hygiene or safety concerns.
• Return Process:
  To initiate a return, please contact our customer service team at info@7days.lk or via WhatsApp at +94 777 55 6652 within 7 days of receiving your product. Our team will guide you through the return process and provide you with the return address.
• Return Shipping Costs:
  The customer is responsible for the return shipping cost unless the item is defective or incorrect. If the return is due to an error on our part, we will cover the return shipping costs.

2. Refunds

• Refund Eligibility:
  Once we receive the returned item and inspect it, a refund will be issued to the original payment method used at the time of purchase. Refunds will only be processed once the item is returned in its original condition, unused, and undamaged.
• Refund Timeline:
  Refunds will be processed within 7-10 business days after the returned item is inspected. The exact timeline may vary depending on the payment provider.
• Partial Refunds:
  In some cases, partial refunds may be issued for items that are not returned in their original condition, are damaged, or missing parts not due to our error. Shipping charges are non-refundable.

3. Damaged or Incorrect Items

• Damage or Defect:
  If you receive a damaged or defective item, please contact us immediately. We will arrange for the return and replacement of the product or issue a full refund. Please send us photos of the damage or defect along with your order details to help us resolve the issue promptly.
• Incorrect Item:
  If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the return and exchange of the incorrect product, or a full refund.

4. Exchanges

• Product Exchange:
  If you wish to exchange an item for a different size or color, you may do so within 7 days, provided the item is in original, unused condition. The exchange is subject to product availability. If the item is unavailable, a refund will be provided.

5. How to Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with a return or refund request, please contact our customer service team:

Email:
info@7days.lk

Phone Number:
+94 777 55 6652

Whatsapp:
+94 777 55 6652

6. Policy Changes

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the updated date will be reflected. We encourage you to review this policy periodically to stay informed about any updates.

By placing an order with 7Days.lk, you agree to comply with the terms outlined in this Refund & Return Policy.